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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kathryn Risch

August 28, 2026

5  out of  5
rating by Kathryn Risch
"Selling current homes out of state, then purchasing a home here in Indy, plus combining households, our insurance needs have been a gradual and sometimes complicated process. From my first phone call with Gabby, followed by many more, I have appreciated Gabby’s friendliness, patience, knowledge and willingness to research my questions and explain the results. She responds quickly and always follows through on whatever she says she will do. As a longtime State Farm customer from a different state, making the transition to Indiana State Farm insurance has been an easy, smooth experience. So glad we followed through with this family recommendation of a local agent! Thanks, Gabby!!"
We responded:
"Thanks so much for the amazing review, Kathryn! We really appreciate your support here in Indianapolis. Just reach out anytime if you need us - we’re here for you. "
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Edward Rodgers

August 28, 2026

5  out of  5
rating by Edward Rodgers
"Ken gave excellent customer service! He was very courteous to his elder!!! HIGHLY RECOMMEND 👍👍👍"
We responded:
"Edward, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Indianapolis insurance team is always here and happy to help. "
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Sherry Sharp

August 27, 2026

5  out of  5
rating by Sherry Sharp
"Very good, Great great great."
We responded:
"Thank you so much for your kind review, Sherry!  If you need insurance assistance, we are just an email or call away! - Rick Smith, your State Farm Agent   "
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Keisha Love

August 26, 2026

5  out of  5
rating by Keisha Love
"Rick always gets whatever you need done in timely manner gets any questions you have answered professional I would recommend Rick to anyone"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Indianapolis to know you had such a great experience with us. "
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Gav D

July 27, 2026

5  out of  5
rating by Gav D
"Just got off the phone with Ken from State Farm in Rick's office. Very personable guy, had a good conversation with him. Highly recommend him to anyone seeking insurance."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Jerry Green

July 15, 2026

5  out of  5
rating by Jerry Green
"Gabbi from STATE FARM gave me a quote today by text later we talked and she went into full detail of everything imaginable. She took her time. She explained everything on my auto everything on my homeowners , she did an outstanding job spent over an hour and a half on the phone with me today and it was a pleasure with someone who would take the time and give me examples of every detail in the Insurance world ! this girl needs a raise bad she was fantastic. I’ve chosen them now for my homeowners and my auto. she saved me over $800.00 per year and that means a lot to me!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Indianapolis. "
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mason cornett

May 19, 2026

5  out of  5
rating by mason cornett
"My agent was Ken he was really nice and patient and helped me with everything I needed"
We responded:
"We appreciate you taking the time to share such a thoughtful review. We are proud to have you as part of our State Farm community!

Rick Smith - State Farm Insurance Agent"
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terry rickman

May 8, 2026

5  out of  5
rating by terry rickman
"Ken was awesome got me a quote on my pick up and very affordable."
We responded:
"Wow, thank you. Your review means the world to us! We appreciate you recognizing our efforts. We love helping customers like you with any of your insurance needs here in Indianapolis.

Rick Smith - State Farm Insurance Agent"
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Drea Gettis

May 5, 2026

5  out of  5
rating by Drea Gettis
"Long time customer and great customer service."
We responded:
"Thank you for the 5-star review! We’re thrilled to hear you had such a great experience with our Indianapolis office. Thanks for trusting us for your insurance needs.

Rick Smith - State Farm Insurance Agent"
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Deidra M

April 30, 2026

5  out of  5
rating by Deidra M
"My experience getting signed up has been so smooth! Great price! Also had the kindest person, Ken, helping me an answering all of my questions!"
We responded:
"We’re thrilled to have exceeded your expectations! Thank you for sharing your experience and trusting us with your insurance. We're proud to have you as a State Farm customer!

Rick Smith - State Farm Insurance Agent"
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Zika

April 20, 2026

5  out of  5
rating by Zika
"Honestly, the best and most professional agency.
If you want professional, polite and above all knowledgeable agents then you should do your business with this agency. They've helped me from the start and were there for the whole process.
Especially Gabby. I have only best words for her. Professional, persistent , courteous and above all she knows her job.
Most important, she didn't make me feel just like another policy number. Gabby actually treated me as a person, dedicating her time and skill to help me."
We responded:
"If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Dominique Abram

April 17, 2026

5  out of  5
rating by Dominique Abram
"Gabby was incredibly helpful in securing me a great rate and explaining the setup process thoroughly."
We responded:
"Thank you for the review! We’re happy we exceeded your expectations. Our team is always here to help with your insurance needs.

Rick Smith - State Farm Insurance Agent"
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william burnett

March 20, 2026

5  out of  5
rating by william burnett
"Very nice glad I came back"
We responded:
"We appreciate the kind words, william! Our Indianapolis team is always happy to help. Thanks for choosing our State Farm office!

Rick Smith - State Farm Insurance Agent"
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Adrianne Hawthorne

March 17, 2026

5  out of  5
rating by Adrianne Hawthorne
"Every time I needed assistance Gabby and Rick Smith State Farm had my back. I am very grateful for them. I cannot thank them enough."
We responded:
"Thank you, Adrianne! Your feedback is a great reminder of why we love what we do.

Rick Smith - State Farm Insurance Agent"
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MagixIroh

February 13, 2026

5  out of  5
rating by MagixIroh
"Ken was a great agent! He helped me lower my rates by a little less than halve."
We responded:
"We truly appreciate the kind words! Our team always strives to do our best — thank you for noticing. Rick Smith - State Farm Insurance Agent"
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Jessica Isom

February 12, 2026

5  out of  5
rating by Jessica Isom
"Ken helped my mom change insurance plans to get better coverage. He was patient and helped her understand all the details of her plan. He made the process quick and easy."
We responded:
"Thank you for the review! We’re happy we met your expectations, Jessica. We are always here when you need us.

Rick Smith - State Farm Insurance Agent"
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Edgar Vazquez

February 4, 2026

5  out of  5
rating by Edgar Vazquez
"Keneth was very helpful and knowledgeable. He followed up and went above and beyond to meet our expectations. The switch was very easy and our rate is fair but with all the State Farm guarantee and service. Got all the documentation and insurance cards thru the app immediately."
We responded:
"Wow, thank you,Edgar! We’re so grateful to have amazing customers like you. – Rick Smith - State Farm Insurance Agent"
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Sharon McKinley

December 30, 2025

5  out of  5
rating by Sharon McKinley
"Br’y and the Rick Smith State Farm Agency are very professional and helpful. My questions are always explained well and often they provide the answers before I think of the questions to ask. The service is excellent and I will continue to have Rick Smith provide all of my insurance needs!! 5 out of 5 ⭐️⭐️⭐️⭐️⭐️!"
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joe fanelli

December 19, 2025

5  out of  5
rating by joe fanelli
"Was extremely helpful and put in a lot of work for me to get a better rate than everyone else I’ve spoke with!"
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Adolphe Muhindo

December 8, 2025

5  out of  5
rating by Adolphe Muhindo
"I am very happy that br'y helped me today. I am very happy to see that I have been helped by her. God bless you."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Chris J

November 26, 2025

5  out of  5
rating by Chris J
"Gabby was amazing. She was very polite, helped me bundle my insurance, gave me quotes on everything I wanted and more."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Demi Smith

November 20, 2025

5  out of  5
rating by Demi Smith
"It was a pleasure working with Ken! He did his best work today! He found me a much cheaper quote than what I was paying with progressive. I just saved a whole lot of money switching. Thanks again Ken!"
We responded:
"We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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La Kwan Johnson

November 20, 2025

5  out of  5
rating by La Kwan Johnson
"Agent was professional and knowledgeable. He helped me save much-needed money. True blessing....thanks!"
We responded:
"If there is anything else we can do for your insurance needs, just let us know!"
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Moses Alabi

November 20, 2025

5  out of  5
rating by Moses Alabi
"Very friendly and knowledgeable. I would recommend him to my family and friends. Thank you for helping getting better rates and policie"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Koralee Dillard

November 17, 2025

5  out of  5
rating by Koralee Dillard
"BR'Y WAS VERY PROFESSIONAL AND COURTEOUS TO ME IN EXPLAINING MY POLICY TODAY. SHE IS AN ASSET TO THE COMPANY. I HAVE BEEN A MEMBER SINCE 1959. BR'Y EXPLAINS THE POLICY IN DETAILS AND ANSWERED MY QUESTIONS VERY POLITELY. I AM GRATEFUL TO BE A MEMBER AND THE COVERAGEFOR MY 2008 HONDA CRV."
We responded:
"Mrs. Dillard thank you for all your support. I look forward to seeing you soon. "