State Farm® Insurance Agent Rick Smith
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Amanda Stearley
August 23, 2024
"Ken was great to work with. The process was seamless, and he saved us a decent amount of money on our policy!"
Kayleigh Burris
August 20, 2024
"I was beyond pleased with the fantastic customer service I experienced today. Ken took the time to find me the best rates and coverage all while making sure he patiently answered every question I asked or had concerns with. Thanks Ken, you gave me one less thing to worry about!"
"Thank you for sharing your experience, Kayleigh! We're so glad to hear that Ken provided you with fantastic customer service and took the time to find the best rates and coverage for you. It's great to know he was able to address all your questions and concerns, giving you one less thing to worry about. We're always here to help whenever you need us! - Rick "
Adrianne Johannes
July 16, 2024
"Ken has been really helpful and i appreciate the great customer service!"
JOHNNIE TAYLOR
July 15, 2024
"I talked to Gabby she is so awesome Gabby was so kind Gabby was very patient she was helpful and Gabby knows her job to the upmost she gabby deserve the highest 100 excellent"
Jacob Scheib
July 1, 2024
"I have been with Rick Smith as my agent for over 8 years and he and his staff have always been extremely helpful."
"Thank you for sharing your experience. I'm glad to hear that you have been with us for over 8 years and that our team has consistently been extremely helpful. Thank you again for your kind words. We look forward to continuing to provide you with exceptional service! -Rick "
Nicole Williams
June 21, 2024
"Ken Gettis, agent? was extremely helpful in finding the best coverage for me in my price range. He is very knowledgeable and prepared to answer questions. The turnaround time was quick and thorough. It was a good experience."
"I’m glad your experience with Ken was so successful, Nicole. Your kind word of Ken reminds me how lucky we are to have him in the office. Knowledge on the subject, preparedness and thoroughness are all important traits for top- notch customer service. If you require assistance in the future please give Ken, or anyone else in the office a call. -Rick "
Alexander Barko
June 21, 2024
"Had a great experience with Ken, he reached out as soon as he received my quote and worked with me to get all the right details to ensure I had the relevant discounts in my bundle. He’s kept up each step of the way to ensure everything is to my satisfaction. Highly recommend this team and Ken."
"Thank you so much for sharing your positive experience with Ken! We're thrilled to hear that he was able to promptly assist you and ensure you received the relevant discounts for your bundle. Ken and our team strive to provide exceptional service and personalized attention to each of our clients. Your recommendation means a lot to us, and we're grateful for your kind words. If you ever need further assistance, please don't hesitate to reach out. Thanks again for the five-stars, Alexander! -Rick"
Alex Brown
January 26, 2024
"They are very friendly and knowledgeable. Gabby answered all of my questions, and found the best policy in my price range. Thanks Gabby!"
Martin
July 18, 2023
"This State Farm agency is top notch! Rick Smith and his team are incredible! Specifically, Gabby Galarza, who has assisted me with questions about my policies, is awesome… very professional and always responsive to my questions. Thank you all for what you do!"
Sarah Young
June 30, 2023
"Gabby is knowledgeable experts on all your insurance needs and questions. I highly recommend her!"
Adrianne Hawthorne
June 30, 2023
"Every time I needed assistance Gabby and Rick Smith State Farm had my back. I am very grateful for them. I cannot thank them enough."
Adam Pierce
June 30, 2023
"I just bought my first car, and working with Rick’s office to get insurance set up has been great. Gabby has been very responsive and has answered many questions for me to help get my coverage set up how I want it. She also helped me with my homeowners insurance earlier this year, and has been great even when I have been confused or concerned about different steps in these processes. My parents have been with Rick’s office for more than three decades and we only have good things to say about the service we’ve gotten."
Shelunda Hutson
June 30, 2023
"My experience from Gabby was soooooo helpful, what I can say is that she’s for helping her costumers she will do everything she can to make your situation make sense! what I love the most is that when she say she’s going to do something she keeps her word you rock Gabby keep up the good work."
Patrick Drewry
June 26, 2023
"Gabby was extremely responsive and helpful."
samantha elkins
June 22, 2023
"We carry our personal and business with Rick. Gabby in the office is always amazing with helping me with any billing questions I have and so friendly. Definitely recommend them."
Lana Watts
June 21, 2023
"Shout out to Gabby.. she is always helpful. I can call the office about my questions and concerns and she’s on it. I appreciate her prompt professionalism and responding to my insurance needs in a timely manner."
Gaye Leonard-McKinney
June 19, 2023
"We have been with Rick Smith and State Farm for over 30 years. While we have always received excellent service, our latest experience has been exceptional. When our son was involved in an accident and his car was totaled, Gabby and the claims group were great to work with. They took care of everything from car rental, fair settlement, and coverage on a new vehicle. We have and will continue to recommend State Farm."
Bradley Summers
June 16, 2023
"UPDATE. Now I am having to sue Rick because they refuse to return my money. Funny as soon as they get bad reviews with employee names, they get 10 good (FAKE REVIEWS) ones immediately saying how good that person was. Don't get scammed by this tricky office. FRAUDULENT PRACTICES. This place is the worst! After State Farm cancelled a policy I had with them, they let my ex-wife turn the policy back on and they had KEPT MY CREDIT CARD INFORMATION and started using it again for her. I find out after six months this is happening, and they say it is my fault. My ex says she gave them her card, 6 months ago, but they kept my card because they were too lazy to update the payment info apparently. Now, after 3 months of dealing with State Farm Financial Services, who did not respond with any information, they say I have to get the money back from my ex. Rick told me I should have known, and I can deal with her. Check your balance with this tricky company, if they screw up it will be your fault. That does not give State Farm the right to steal over $300 out of my account. I closed this account after State Farm cancelled the policy. No one gave my authorization to use this card for this other policy. This guys and all his workers will make up whatever they need to sell you a policy and then blame you when their underwriters catch them. I had to report as fraud to the credit card company to get my money back in the end. Don't go here unless you want a never-ending policy that doesn't belong to you and your credit card information kept indefinitely. FRAUDULENT PRACTICES"
"I am very sorry for your experience, and I deeply apologize for any inconvenience. If you have any additional concerns regarding this matter, please feel free to contact State Farm Customer Care. I do appreciate you sharing your frustration, as it allows us to improve each customer’s experience."
Caryl Weeks
May 26, 2023
"Gabby answered right away when I called. She answered all my questions about my policies which will save me $$. She also emailed a copy so I don't need to search my records. Gabby gave me some guidance on what info she would need for other questions I might have. She is always helpful. Great service. Thank you Gabby!"
Logan Short
May 24, 2023
"Gabby was very helpful and quick with responding!"
Kelly Bauder
May 19, 2023
"Gabby was extremely helpful!!"
Phyllis Wolfe
May 17, 2023
"Thanks Gabbi for the help. We have our issue resolved.. Gabbi is always bright and cheerful and ready to assist!! She's the Best!"
Sharon Mckinley
May 12, 2023
"The State Farm office of Rick Smith is always willing to answer questions, explain policies and assist with getting the best possible rates for homeowners, auto, and life insurance premiums. Rick is personable, professional and tailors the customers insurance needs with the appropriate policies. I prefer to speak with their qualified staff on a regular basis to have my payments processed. Gabby is always readily available and assists with my monthly payments. She is kind and personable and goes out of her way to ensure when my payments may need a few extra days to be processed. She is a rockstar! I continue to be a satisfied customer and highly recommend Rick Smith’s office for quality insurance and best possible rates. Respectfully Submitted, Sharon L. McKinley"
karl james
May 9, 2023
"Great customer care. They pay attention to customers demands concerns with fast service both thumbs up Karl james one very happy customer"
christina Childers
April 6, 2023
"I have always been extremely satisfied with both Gabby and Rick at my State Farm office. They both get back to you as quickly as possible make sure you know they haven't forgotten you and are extremely polite, courteous, friendly and make everything seem so simple no matter what the questions or problems that you might have. I would refer anyone to this office and State Farm. Chris C."