State Farm® Insurance Agent Rick Smith

"FRAUDULENT PRACTICES. This place is the worst! After State Farm cancelled a policy I had with them, they let my ex-wife turn the policy back on and they had KEPT MY CREDIT CARD INFORMATION and started using it again for her. I find out after six months this is happening, and they say it is my fault. My ex says she gave them her card, 6 months ago, but they kept my card because they were too lazy to update the payment info apparently. Now, after 3 months of dealing with State Farm Financial Services, who did not respond with any information, they say I have to get the money back from my ex. Rick told me I should have known, and I can deal with her. Check your balance with this tricky company, if they screw up it will be your fault. That does not give State Farm the right to steal over $300 out of my account. I closed this account after State Farm cancelled the policy. No one gave my authorization to tun the card back on. This guys and all his workers will make up whatever they need to sell you a policy and then blame you when their underwriters catch them. I had to report as fraud to the credit card company to get my money back in the end. Don't go here unless you want a never-ending policy that doesn't belong to you and your credit card information kept indefinitely. FRAUDULENT PRACTICES"

"I want to start by saying I do not doubt State Farm is a decent insurance company but if Gabby contacts you with promises of a new policy do not cancel your current policy until they actually deliver or you'll find yourself without insurance I feel like I have been scammed I cannot express how unhappy I am since I canceled my car insurance by their instruction and now They say I don't qualify"

"We have been with Rick Smith for many years now. He is always so nice to talk to, and is very honest as well. I can tell he is always interested in getting us what we need instead of just trying to sell us the most expensive policy. His staff are always helpful and professional as well. I usually talk to Sherry when I call, she always goes above and beyond to answer all of my questions. Cannot recommend this office enough!"

"Very unprofessional office. They randomly add fees on your bill and can’t explain why those fees came about. I had my premium amount changed 3 times they couldn’t really tell me how much it was going to be after DAYS of asking. I was told to pay one amount and then later told that wasn’t the correct amount and I actually owed more after I asked continuously to confirm the premium amount before I paid. They are also not good with communicating, many of times I’ve been told I would receive a call back that day and receive one days later. Would not recommend this office to anyone the entire staff is unbelievable unprofessional and I’m not quite sure they understand how to efficiently execute their current positions. Perhaps a change in management would be suitable for such lack of service and professionalism."

"I switched from state farm almost a year ago, and was quite surprised to get a call from them. Gabriel Acree was more than willing to take the time to draw up my policies and get me the most discounts that he could. I would recommend this office and Gabriel to anyone looking for a change in insurance."

"I stayed a State Farm customer when I moved to Indy seven years ago, and from day one the folks at Rick Smith have been helpful, responsive, and friendly. Gabe Acree, in particular, has been very kind and communicative. When my fiancé and I bought our home, we were surprised to find out that our State Farm homeowners coverage would also be the most cost-efficient. I was always willing to pay for quality service, but I'll never be upset at saving a few bucks here and there, either! Highly recommend working with them if you can."

"My Fiancée and I were both shopping for insurance policies for our new home. She had been using this agency for a bit for her Car and Rental insurances, so I decided I'd look into using them myself. I'm a typical millennial that dove into the 'Online only' companies, thinking they were cheaper for my existing home and car. I had been with Progressive for close to 8 years. After working with Gabriel Acree, one of Rick's agents, my fiancée and I decided to move all our policies here. The pricing was very good, more than competitive, and my car insurance dropped by 44% compared to the online company! Gabriel was easy to work with, and will communicate in whatever methodology you prefer."

"Gabe was a professional and a true agent meaning he sought the absolute best policy and best rate possible . My previous insurer never reevaluated my position and did not give me the best rate even when I started a motorcycle and renters policy the week before Gabe checked in with me. I appreciate the customer care and attention to detail."