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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Summer Hess

Summer Hess

October 23, 2024

4  out of  5
rating by Summer Hess
"Had a negative experience when I 1st came to this office but since then, Gabby has been a huge help and has turned my negative experience into a positive. Still don’t like how State Farm as a company bills. It’s confusing for the office staff let alone the customers."
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Nick’Naack Tv

October 16, 2024

5  out of  5
rating by Nick’Naack Tv
"Rick was great ! He always gives the best service and professionalism !"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you're satisfied with our service and professionalism. We strive to do our best. I look forward to continuing to serve you. Rick "
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Carolyn Miller

October 10, 2024

5  out of  5
rating by Carolyn Miller
"Rick and his staff are awesome to work with"
We responded:
"Carolyn! I appreciate your feedback. It's a pleasure working with you and we're glad to hear that you enjoyed your experience. We're here whenever you need us. "
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Kimberly Shaw

September 27, 2024

5  out of  5
rating by Kimberly Shaw
"Each time that I need assistance with any of my insurance needs, Gabby Galarza is very quick to respond, quite knowledgeable and takes action to handle my requests quickly."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Gabby was able to assist you quickly and efficiently. Our team always strive to provide knowledgeable and responsive service. We truly appreciate your trust, and we are here whenever you need us. "
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Lee Parrish Parrish

September 18, 2024

5  out of  5
rating by Lee Parrish Parrish
"Excellent professional service"
We responded:
"Lee, it's always a pleasure working with you, and I want to personally thank you for your kind words. I ultimately glad to hear that you're happy with our services. Our team is always here to provide experienced professional support. We appreciate your trust in us. "
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Adrienne Reiswerg

September 18, 2024

5  out of  5
rating by Adrienne Reiswerg
"I switched to this agency yesterday, partly because of lower price than my previous policies with another company. A large part was the excellence and professionalism of Rick Smith and my agent, Gabby Galarza. Gabby especially has taken lots of time to explain everything carefully, compare policies equally, and keep up my coverage-to- premium ratio in my favor as much as possible. I'm tremendously impressed and recommend them highly."
We responded:
"Adrienne, thank you so much for choosing us. I'm pleased to hear that you're happy with the service Gabby provided. It's also great to know that Gabby took the time to carefully explain everything and made sure you got the best coverage for your budget. I appreciate your recommendations and look forward to continuing to provide excellent service. "
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Amanda Stearley

August 23, 2024

5  out of  5
rating by Amanda Stearley
"Ken was great to work with. The process was seamless, and he saved us a decent amount of money on our policy!"
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Kayleigh Burris

August 20, 2024

5  out of  5
rating by Kayleigh Burris
"I was beyond pleased with the fantastic customer service I experienced today. Ken took the time to find me the best rates and coverage all while making sure he patiently answered every question I asked or had concerns with. Thanks Ken, you gave me one less thing to worry about!"
We responded:
"Thank you for sharing your experience, Kayleigh! We're so glad to hear that Ken provided you with fantastic customer service and took the time to find the best rates and coverage for you. It's great to know he was able to address all your questions and concerns, giving you one less thing to worry about. We're always here to help whenever you need us! - Rick "
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Adrianne Johannes

July 16, 2024

5  out of  5
rating by Adrianne Johannes
"Ken has been really helpful and i appreciate the great customer service!"
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JOHNNIE TAYLOR

July 15, 2024

5  out of  5
rating by JOHNNIE TAYLOR
"I talked to Gabby she is so awesome Gabby was so kind Gabby was very patient she was helpful and Gabby knows her job to the upmost she gabby deserve the highest 100 excellent"
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Jacob Scheib

July 1, 2024

5  out of  5
rating by Jacob Scheib
"I have been with Rick Smith as my agent for over 8 years and he and his staff have always been extremely helpful."
We responded:
"Thank you for sharing your experience. I'm glad to hear that you have been with us for over 8 years and that our team has consistently been extremely helpful. Thank you again for your kind words. We look forward to continuing to provide you with exceptional service! -Rick "
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Nicole Williams

June 21, 2024

5  out of  5
rating by Nicole Williams
"Ken Gettis, agent? was extremely helpful in finding the best coverage for me in my price range. He is very knowledgeable and prepared to answer questions. The turnaround time was quick and thorough. It was a good experience."
We responded:
"I’m glad your experience with Ken was so successful, Nicole. Your kind word of Ken reminds me how lucky we are to have him in the office. Knowledge on the subject, preparedness and thoroughness are all important traits for top- notch customer service. If you require assistance in the future please give Ken, or anyone else in the office a call. -Rick "
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Alexander Barko

June 21, 2024

5  out of  5
rating by Alexander Barko
"Had a great experience with Ken, he reached out as soon as he received my quote and worked with me to get all the right details to ensure I had the relevant discounts in my bundle. He’s kept up each step of the way to ensure everything is to my satisfaction. Highly recommend this team and Ken."
We responded:
"Thank you so much for sharing your positive experience with Ken! We're thrilled to hear that he was able to promptly assist you and ensure you received the relevant discounts for your bundle. Ken and our team strive to provide exceptional service and personalized attention to each of our clients. Your recommendation means a lot to us, and we're grateful for your kind words. If you ever need further assistance, please don't hesitate to reach out. Thanks again for the five-stars, Alexander! -Rick"
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Alex Brown

January 26, 2024

5  out of  5
rating by Alex Brown
"They are very friendly and knowledgeable. Gabby answered all of my questions, and found the best policy in my price range. Thanks Gabby!"
Profile photo of Martin

Martin

July 18, 2023

5  out of  5
rating by Martin
"This State Farm agency is top notch! Rick Smith and his team are incredible! Specifically, Gabby Galarza, who has assisted me with questions about my policies, is awesome… very professional and always responsive to my questions. Thank you all for what you do!"
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Sarah Young

June 30, 2023

5  out of  5
rating by Sarah Young
"Gabby is knowledgeable experts on all your insurance needs and questions. I highly recommend her!"
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Adrianne Hawthorne

June 30, 2023

5  out of  5
rating by Adrianne Hawthorne
"Every time I needed assistance Gabby and Rick Smith State Farm had my back. I am very grateful for them. I cannot thank them enough."
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Adam Pierce

June 30, 2023

5  out of  5
rating by Adam Pierce
"I just bought my first car, and working with Rick’s office to get insurance set up has been great. Gabby has been very responsive and has answered many questions for me to help get my coverage set up how I want it. She also helped me with my homeowners insurance earlier this year, and has been great even when I have been confused or concerned about different steps in these processes. My parents have been with Rick’s office for more than three decades and we only have good things to say about the service we’ve gotten."
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Shelunda Hutson

June 30, 2023

5  out of  5
rating by Shelunda Hutson
"My experience from Gabby was soooooo helpful, what I can say is that she’s for helping her costumers she will do everything she can to make your situation make sense! what I love the most is that when she say she’s going to do something she keeps her word you rock Gabby keep up the good work."
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Patrick Drewry

June 26, 2023

5  out of  5
rating by Patrick Drewry
"Gabby was extremely responsive and helpful."
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samantha elkins

June 22, 2023

5  out of  5
rating by samantha elkins
"We carry our personal and business with Rick. Gabby in the office is always amazing with helping me with any billing questions I have and so friendly. Definitely recommend them."
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Lana Watts

June 21, 2023

5  out of  5
rating by Lana Watts
"Shout out to Gabby.. she is always helpful. I can call the office about my questions and concerns and she’s on it. I appreciate her prompt professionalism and responding to my insurance needs in a timely manner."
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Gaye Leonard-McKinney

June 19, 2023

5  out of  5
rating by Gaye Leonard-McKinney
"We have been with Rick Smith and State Farm for over 30 years. While we have always received excellent service, our latest experience has been exceptional. When our son was involved in an accident and his car was totaled, Gabby and the claims group were great to work with. They took care of everything from car rental, fair settlement, and coverage on a new vehicle. We have and will continue to recommend State Farm."
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Bradley Summers

June 16, 2023

1  out of  5
rating by Bradley Summers
"UPDATE. Now I am having to sue Rick because they refuse to return my money. Funny as soon as they get bad reviews with employee names, they get 10 good (FAKE REVIEWS) ones immediately saying how good that person was. Don't get scammed by this tricky office. FRAUDULENT PRACTICES. This place is the worst! After State Farm cancelled a policy I had with them, they let my ex-wife turn the policy back on and they had KEPT MY CREDIT CARD INFORMATION and started using it again for her. I find out after six months this is happening, and they say it is my fault. My ex says she gave them her card, 6 months ago, but they kept my card because they were too lazy to update the payment info apparently. Now, after 3 months of dealing with State Farm Financial Services, who did not respond with any information, they say I have to get the money back from my ex. Rick told me I should have known, and I can deal with her. Check your balance with this tricky company, if they screw up it will be your fault. That does not give State Farm the right to steal over $300 out of my account. I closed this account after State Farm cancelled the policy. No one gave my authorization to use this card for this other policy. This guys and all his workers will make up whatever they need to sell you a policy and then blame you when their underwriters catch them. I had to report as fraud to the credit card company to get my money back in the end. Don't go here unless you want a never-ending policy that doesn't belong to you and your credit card information kept indefinitely. FRAUDULENT PRACTICES"
We responded:
"I am very sorry for your experience, and I deeply apologize for any inconvenience. If you have any additional concerns regarding this matter, please feel free to contact State Farm Customer Care. I do appreciate you sharing your frustration, as it allows us to improve each customer’s experience."
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Caryl Weeks

May 26, 2023

5  out of  5
rating by Caryl Weeks
"Gabby answered right away when I called. She answered all my questions about my policies which will save me $$. She also emailed a copy so I don't need to search my records. Gabby gave me some guidance on what info she would need for other questions I might have. She is always helpful. Great service. Thank you Gabby!"